Cancellation Survey
Understand why customers cancel and gather insights to improve retention. This exit survey captures cancellation reasons and feedback.
Use this templateQuestions in this template
1
multiple choice
What's the main reason you're canceling?
2
opinion scale
How satisfied were you with our product overall?
3
long text
What could we have done differently to keep you?
4
multiple choice
Which feature did you use the most?
5
multiple choice
Would you consider coming back in the future?
6
nps
How likely would you still recommend us to others?